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Kelley Bollen
Founder and Principal
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Kelley Bollen, MS, CABC

  • Master's Degree in Animal Behavior/Bachelor of Science in Wildlife Biology

  • Certified Animal Behavior Consultant (CABC) - International Association of Animal Behavior Consultants (IAABC)

  • Nationally recognized expert in the field of shelter behavioral care.

  • Owner and principal consultant - Kelley Bollen Consulting, LLC

  • Program Director - Alive & Thriving - A non-profit program geared to helping improve the welfare of shelter animals

  • Instructor - University of the Pacific - Shelter Behavior Management Certificate Course

  • Adjunct Professor - Clinical Sciences Department - Cummings School of Veterinary Medicine at Tufts University.

    • Lectures in both the Shelter Medicine and Animal Behavior courses

  • Faculty Fellow for the Center for Animals in Public Policy at Cummings School of Veterinary Medicine at Tufts

  • Consultant for Humane Network, a non-profit organization that consults with shelters and communities to responsibly increase their lifesaving capacity.

  • Director of Behavior - AniMatch - a Massachusetts Animal Coalition Program

  • Served on the Tufts Shelter Medicine Program's Academic Steering Committee from 2010-2018.  

  • Former Director of Behavior Programs for the Maddie’s Shelter Medicine Program at Cornell University College of Veterinary Medicine.

  • Former Owner/Director - Animal Alliances, LLC - Pet behavior consulting & Animal shelter consulting.

  • Former Director of Behavior for the Massachusetts Society for the Prevention of Cruelty to Animals (MSPCA)

    • While at the MSPCA implemented programs that included: safe humane handling; behavioral and environmental enrichment for all the animals at the shelter; programs to decrease stress and increase adoptability for both dogs and cats; canine and feline behavior evaluations, and educational programs for staff, volunteers, local animal control officers, and the public on animal-behavior-related issues.

    • Completed a two-year study on the reliability and predictability of canine behavior evaluation. Research results on the assessment of over 2,000 dogs were published in a peer-reviewed scientific journal (Bollen and Horowitz, Behavioral evaluation and demographic information in the assessment of aggressiveness in shelter dogs. Applied Animal Behaviour Science, 112: 130-135, 2008).

  • Author of the chapter "Training and Behavior Modification in Shelter Cats" in the ASPCA's 'Animal Behavior for Shelter Veterinarians and Staff' textbook published in 2015 by Wiley Blackwell.

  • Author of the chapter "Animal Placement and Follow-up" in the ASPCA's 'Animal Behavior for Shelter Veterinarians and Staff' textbook published in 2022 by Wiley Blackwell

  • Contributing author - Society of Animal Welfare Administrators (SAWA) Animal Enrichment Best Practices Document.

  • Professional member of the International Association of Animal Behavior Consultants (IAABC)

  • Member Animal Behavior Society (ABS) & Member Association of Pet Dog Trainers (APDT)


As a shelter behavior specialist, Kelley consults with animal shelters across the country in the design and implementation of comprehensive behavior programs to address the behavioral health of the shelter animals during their stay. She offers many educational seminars and workshops that address the behavioral care of shelter animals, including her two-day 'Shelter Behavior Seminar' which covers all aspects of shelter behavioral care.  Kelley is also a nationally recognized invited speaker at many animal welfare conferences.


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